Refund policy

Returns

We do not offer refunds. Instead, eligible returns will receive store credit that can be used toward future purchases.

Eligibility for Returns:

• Unopened and Unused Products: Products must be returned in their original, unopened, and unused condition with the seal intact.
• Return Window: Returns must be initiated within 14 days of the delivery date.
• Proof of Purchase: A valid receipt or order confirmation is required.

To initiate a return, please contact us at starsupport@bynujumi.com with your order details.

Store Credit

Once your returned product is received and inspected, you will receive store credit equal to the value of the returned item (excluding shipping costs).

• Processing Time: Store credit will be issued within 5 business days of return approval.
• Usage: Store credit can be applied to any future purchase on our website and does not expire.
  
  

Damaged or Defective Products

If your item arrives damaged or defective, please notify us within 48 hours of delivery. We will provide store credit or a replacement upon verification. Include the following when contacting us:

• Your order number.
• Photos of the damaged or defective product.
  
  

Non-Returnable Items

The following items are not eligible for returns or store credit:

• Gift cards.
• Perfumes purchased on sale or clearance.